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Help Center
Trust, Safety and Legal
Your Space - Hosting with SpacetoCo
Listing a Space
Managing your Space and Availability
Marketing Your Space
Your Guests and Bookings - Hosting with SpacetoCo
Managing Bookings as a Host
Managing your Guests
Managing your Regular Customers
Document Management
Overview & Getting Started
Managing Documents
Trust, Safety and Legal
Acting Responsibly
Disputes, Claims & SpaceProtect
Problems with your booking
Being a good Host
SpacetoCo Policies
Your Account
SpacetoCo Account 101
User Permissions
Notifications
Booking a Space on SpacetoCo
The Basics
Managing Bookings as a Guest
Regular Customers
Becoming a Regular Customer
Managing Your Application
Managing Your Regular Bookings
Local Government & Community Organisations
Finance and Payment
Security, Compliance & IT
Partnership with SpacetoCo
Setting Up Fees and Charges
Payments, Invoices & Refunds
Casual Bookings (upfront payment)
Regular Bookings (invoices)
Getting Paid as a Host
Refunds
About SpacetoCo
Integrations
Trust, Safety and Legal
How we handle difficult situations, issues and uncertainty.
Acting Responsibly
Can I take a booking request off of SpacetoCo?
Can I communicate outside of SpacetoCo?
What happens with alcohol and space hire?
Our 3-Strike Policy
Disputes, Claims & SpaceProtect
How do I make a SpaceProtect Claim?
SpaceProtect for Hosts
SpaceProtect for Guests
SpaceProtect Pricing
Problems with your booking
What happens if I can't access the space I booked?
The space is not what I expected
Being a good Host
How to use my AI bookings officer
Responding to Space Reviews
Local Laws and SpacetoCo
The Guest is early, late or a no-show
SpacetoCo Policies
SpacetoCo Terms and Conditions
SpacetoCo Privacy Policy
SpacetoCo Environmental Policy
SpacetoCo Review Policy
SpacetoCo Discrimination Policy
Secure Transactions with SpacetoCo
SpacetoCo's ESG Statement
Accessibility
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