Skip to content
English
More support Customer portal
Go to spacetoco.com
  • There are no suggestions because the search field is empty.

The Space Is Not What I Expected

What to do if a Space does not meet your expectations or requirements.

If you are planning a booking or have found that a Space does not match your expectations, this article explains what you can do before and after booking to resolve the situation. In short: review the Space carefully before booking, and if a confirmed booking is no longer suitable, you can cancel subject to the Space's cancellation policy.

How can I prevent issues before I book a Space?

To ensure a Space meets your needs before completing a booking:

  • Review the listing details: Check the Space description, rules, photos, and available amenities.
  • Message the Host: Contact your Host prior to booking if you have specific requirements or questions about features and equipment.
  • Request a site visit: Arrange a time with the Host to inspect the Space in person before your booking date.

How do I cancel a booking if the Space is no longer suitable?

If your booking has been approved but the Space is no longer suitable, you can cancel your booking subject to the Space's cancellation policy.

Learn how to cancel your booking as a Customer.