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The Space Is Not What I Expected

What to do if a Space does not meet your expectations or requirements.

This article is for Customers who are planning a booking or experiencing issues with a Space not matching their expectations.

Preventing Issues Before You Book

To ensure a Space meets your needs before completing a booking:

  • Review the listing details: Check the Space description, rules, photos, and available amenities.
  • Message the Host: Contact your Host prior to booking if you have specific requirements or questions about features and equipment.
  • Request a site visit: Arrange a time with the Host to inspect the Space in person before your booking date.

Cancelling a Booking

If your booking has been approved but the Space is no longer suitable, you can cancel your booking subject to the Space's cancellation policy.

Learn how to cancel your booking as a Customer.