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This article outlines the pricing and fee schedules for Pre-Event and Post-Event SpaceProtect.
Pre-Event Pricing
Pre-Event SpaceProtect fees are paid by the Host and deducted from the Host payout.
| Hold Amount |
🇦🇺🇳🇿2025/26 AU & NZ
|
🇬🇧2025/26 UK
|
| $50 | $1 | £1 |
| $100 | $2 | £2 |
| $150 | $3 | £3 |
| $200 | $4 | £4 |
| $250 | $5 | £5 |
| $300 | $6 | £6 |
| $350 | $7 | £7 |
| $400 | $8 | £8 |
| $450 | $9 | £9 |
| $500 | $10 | £10 |
| $550 | $10.78 | £10.78 |
| $600 | $11.52 | £11.52 |
| $650 | $12.22 | £12.22 |
| $700 | $12.88 | £12.88 |
| $750 | $13.50 | £13.50 |
| $1,000 | $16 | £16 |
| $1,500 | $21 | £21 |
| $2,000 | $24 | £24 |
| $2,500 | $27.50 | £27.50 |
| $3,000 | $30 | £30 |
| $3,500 | $35 | £35 |
| $4,000 | $40 | £40 |
| $4,500 | $45 | £45 |
| $5,000 | $50 | £50 |
Pre-Event Conditions
- SpaceProtect fee is waived if the booking is cancelled before funds are held.
- SpaceProtect fee is waived if the hold attempt is unsuccessful.
- Fee includes all automated Customer and Host notifications before and after the booking.
- Pre-Event SpaceProtect cannot be used for Regular Customers.
- Approved SpaceProtect claims are non-refundable. Read how to submit a SpaceProtect claim
- Security hold amounts do not attract GST or VAT.
- Pre-Event SpaceProtect fees listed in the table above are exclusive of GST or VAT.
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Pre-Event example - AUD/NZ - 🇦🇺🇳🇿
The Host would like to hold $250 from the Customer for a medium-risk booking. The process would be the following:
-
SpacetoCo places a successful hold on the Customer card for $250.
- A $5.00 ex GST SpaceProtect fee is added to the Host fee for the related booking.
In the event that the Host would like to claim $100 of this after the booking due to damage, then the $100 would be passed to the Host in full.
In the event that there is nothing to claim, the $250 is simply released back to the Customer, and the $5.00 ex GST SpaceProtect fee is deducted from the booking total.
Pre-Event example - UK 🇬🇧
The Host would like to hold £250 from the Customer for a medium-risk booking. The process would be the following:
-
SpacetoCo places a successful hold on the Customer card for £250.
- A £5.00 ex VAT SpaceProtect fee is added to the Host fee for the related booking.
In the event that the Host would like to claim £100 of this after the booking due to damage, then the £100 would be passed to the Host in full.
In the event that there is nothing to claim, the £250 is simply released back to the Customer, and the £5.00 ex VAT SpaceProtect fee is deducted from the booking total.
Post-Event pricing
|
Range of Claim* |
SpaceProtect Fee |
SpaceProtect Fee |
SpaceProtect Fee |
|---|---|---|---|
|
Claim amount put forward by the Host |
Charged to the Customer |
Charged to the Customer |
Charged to the Customer |
|
$10 - $100 |
$4.40 |
$6.90 |
£4.80 |
|
$101 - $250 |
$11.00 |
$17.25 |
£12.00 |
|
$251 - $500 |
$22.00 |
$34.50 |
£24.00 |
|
$501 - $750 |
$33.00 |
$51.75 |
£36.00 |
|
$751 - $1,000 |
$44.00 |
$69.00 |
£48.00 |
|
$1,001 - $1,500 |
$66.00 |
$103.50 |
£72.00 |
|
$1,501 - $2,000 |
$88.00 |
$138.00 |
£96.00 |
|
$2,001 - $2,500 |
$110.00 |
$172.50 |
£120.00 |
|
$2,501 - $5,000 |
$220.00 |
$345.00 |
£240.00 |
|
Conditions |
|
||
|
SpaceProtect fee waived if the collection of funds is unsuccessful |
|
||
|
Claim amount collected paid out in full to Host |
|
||
|
Approved SpaceProtect claims are non-refundable. Please see this article for full details. |
|
||
|
*Bonds do not attract GST/VAT |
|
||
Post-Event Conditions
- SpaceProtect fee is waived if the collection of funds is unsuccessful.
- The claim amount collected is paid out in full to the Host.
- Approved SpaceProtect claims are non-refundable. Read how to submit a SpaceProtect claim
- Security hold amounts do not attract GST or VAT.
Post-Event example - AUD/NZ 🇦🇺
The Host would like to claim $800AUD from the Customer for damage to a building.
- SpacetoCo charges the Customer $800 + $44 inc GST.
- SpacetoCo transfers $800 to the Host, and keeps the $44 inc GST fee.
Note: This fee structure for Post-Event SpaceProtect does not apply to any claims made to a Pre-Event workflow unless the Pre-Event hold has been released.
Post-Event example - UK
The Host would like to claim £800 from the Customer for damage to a building.
- SpacetoCo charges the Customer £800+ £48 inc VAT
- SpacetoCo transfers £800 to the Host, and keeps the £48 inc VAT fee.
Note: This fee structure for Post-Event SpaceProtect does not apply to any claims made to a Pre-Event workflow unless the Pre-Event hold has been released.