Secure Transactions with SpacetoCo

Payment security is a priority for SpacetoCo and our Customers. SpacetoCo processes online transactions using Stripe and GoCardless based on their security standards, PCI compliance, and reliability.

There are two booking types on SpacetoCo:

• Casual Booking: Upfront payment for one-off bookings.
• Regular Booking: Invoiced or automated recurring payments for ongoing arrangements.

Unless you are a Regular Customer with a partner organisation (such as a local government or community organisation), bookings are processed as Casual Bookings to ensure Hosts receive payment with certainty upon approval.

Casual Bookings

Casual Bookings accept payments via credit or debit card through Stripe.

When you make a Casual Booking, payment details are transmitted directly to Stripe's encrypted servers. SpacetoCo retains only a secure token representing the confirmed transaction. SpacetoCo is PCI-DSS compliant by assessment across Australia and New Zealand. View details on Stripe payment security.

Regular Bookings

Regular Bookings accept payments via credit or debit card through Stripe or Direct Debit through GoCardless.

Signing up as a Regular Customer allows you to set up automatic monthly payments via credit card or Direct Debit. View details on GoCardless security protocols.

Note: If you have questions or concerns about payment processing, contact the SpacetoCo team using the chat widget in the bottom right corner of any page.

Statement on FCA Regulation

SpacetoCo is not required to be FCA regulated for debt collection assistance, as this activity does not relate to Consumer Credit Agreements. While the platform assists venue Hosts with payment processing, this does not constitute regulated debt collection under FCA rules.