What happens if I can't access the space I booked?

What to do if my host is not at the space, they are running late or there is an issue getting in.

Step 1

It's going to be ok, you've got this 😎

Step 2

Check your email for any SpacetoCo messages, or jump straight into: https://app.spacetoco.com/dashboard/messages. There might be some access instructions you missed, or the host just messaged you with an update. Your booking confirmation email will contain the access instructions you are likely looking for.

Step 3

If your space is part of:

A local government: locate the after-hours ranger phone number to support you. A quick Google search should give you this number. Most Local Government booking officers work in business hours only.

A business space or community center: locate the main number on their social media page (Facebook page about section) or website. Sending the host a message will also send them an email that could act as a helpful prompt.

A space which has no sign of life: You might have booked on a Sunday evening and there is no-one around? Send the host a message which will also trigger an email that could act as a helpful prompt.

Step 4

I'm still, stuck!! 🥺

Ok, let us assist you - please reach out to us using the yellow chat icon in the bottom right of your screen. Only do this if there has been an issue accessing the space and you've attempted the other measures in Steps 2 & 3.

If it's the weekend, response times might be slightly longer but we will do our best to help where we can.  

We expect all Hosts to make their space accessible for a SpacetoCo booking. If the host is running late or you are inconvenienced by a poor experience accessing the space, you may be entitled to a partial refund.