What Happens If I Can't Access the Space I Booked?

This article is for Customers who are having trouble accessing a booked Space on arrival.

If you are at your venue and cannot get inside, follow these steps to resolve the access issue:

💬 Check your booking confirmation email and messages

Check your booking confirmation email for key codes or entry instructions. You can also view your SpacetoCo message, to see if the Host sent updated access details.
📞 Contact the venue or Host directly

- Local government venue: Search online for the local government's after-hours ranger or emergency contact number. Most council booking officers operate during business hours only.
- Business space or community centre: Look for a main contact number on their website or social media page. You can also send the Host a SpacetoCo message which triggers an immediate email notification.
- Unattended or closed Space: Send the Host a message through your dashboard so they receive an instant email alert.
👫 Contact SpacetoCo Support
If you have tried the steps above and still cannot access the Space, contact the SpacetoCo support team using the chat bubble in the bottom right corner of your screen or by sending an email to info@spacetoco.com

Support is available Monday to Friday, 6:00 am – 5:00 pm AWST and Weekends, 10:00 am - 2:00pm.

Enquiries received outside these hours will be answered on the next business day.

We expect all Hosts to make their space accessible for a SpacetoCo booking. If the host is running late or you are inconvenienced by a poor experience accessing the space, you may be entitled to a partial or full refund for your booking at the host's discretion.

What Happens If I Can't Access the Space I Booked?

What to do if your Host is running late, the venue is locked, or you cannot get in.

If you are at your venue and cannot get inside, follow these steps to resolve the access issue: