A summary of SpacetoCo's Space protection measures
When people hire spaces, it has been common practice for the space owner to ask you for a cash bond which they hold in case of any issues. The bond is usually returned to you after you have finished using the venue. The problems with this manual bond process include slowing down the booking process, security concerns with holding large amounts of cash, and it's generally an all-around hassle for everyone involved.
So we created SpaceProtect, a simple, cashless flow for handling bonds related to your booking.
If your Host elects to take up the SpaceProtect Pre-Event option, we will place a temporary payment hold on your card a few days prior to your booking. If there’s no claim, it will be released automatically a few days after your booking. Think of it like a “hotel hold”. This means you won't see a credit in your bank account from us, but you also won't see a bond charge around the date of your booking.
If your Host elects to take up the SpaceProtect Post-Event option, we'll only process a claim if there is an event after the booking has occurred.
If the Host makes a claim
In the event of an issue that results in a SpaceProtect claim made by your space host, here is what happens.
- There has been an incident where the space host will be left with an out-of-pocket expense (e.g. key not returned, damaged property, security alarm triggered etc...)
- The host will speak with you about the incident and completes a SpacetoCo claim form with evidence as to why there is a claim request.
- SpacetoCo considers the claim and will charge your card for the amount being claimed.
When you make a booking on SpacetoCo and agree to our Terms and Conditions at checkout, you are accepting that you could be charged for a claim that is made by your host. In our experience, most issues are resolved before they result in a claim. If you feel you have been incorrectly charged, please contact us immediately.
Disputing a Claim
If you feel a claim has been submitted that is either unwarranted or inaccurate, we allow 72hrs to submit a dispute before the claim is approved.
To dispute a claim, please send an email to firstname.lastname@example.org with your Booking ID and relevant details.