How Payments Work for Casual Bookings

All Casual Bookings on SpacetoCo are paid upfront, including any booking edits. This guarantees payment to the Host once the booking is completed.

Payments are transacted securely using Stripe. All payment details are encrypted. Read our guide on transacting securely with SpacetoCo.

Payment Process for Casual Bookings

1. Funds check
   When a Customer requests a new booking or submits a booking edit, SpacetoCo checks for sufficient funds on the nominated card. Requests will not proceed if funds are insufficient.
2. Pre-authorisation hold
   If funds are available, a temporary hold is placed on the card for the total booking value.
3. Host approval

• The Host has up to 6 days to accept or decline the request.
• If the request is declined or expires, the hold is released back to the card.
• If the request is confirmed, the funds are captured from the card. This includes a non-refundable Customer booking fee 

1. Host Payout 

• Payment is held securely in Stripe and released to the Host after the booking is complete.
• If the request is declined or expires, the hold is released back to the card.
• If the request is confirmed, the funds are captured from the card. This includes a non-refundable Customer booking fee

If you need to cancel, read our guide on how to cancel your booking as a Customer.

Payments on Expired Cards

Payments may sometimes process successfully on an expired card. Card networks (such as Visa and Mastercard) use an automated Card Account Updater service via Stripe. When a physical card expires or is replaced, the service updates the underlying credentials automatically to prevent payment declines.

To learn more about how automatic card updates work, review Stripe's resources:

• Stripe - What is a Card Account Updater?
• Stripe Newsroom - Network Tokens & Card Account Updater
• Stripe Guide - Optimising Authorization Rates