I need to cancel my booking. How do I get a refund?
We get it - you need to cancel... wet weather, not enough registrations, illness etc.... we have all been there. So why make cancelling a bad experience when you're already in enough pain? The good news is, we made cancelling extremely easy.
We recommend being aware of the 'Cancellation period' of the Space you booked. This information is on the Space page you booked from. It's located under the booking box area on the right side of the screen.
If you are inside the cancellation period you will need to Message your Host and request the cancellation from them.
If you are outside the cancellation period, then please follow the steps below:
Steps to cancel as a Guest:
- From your Dashboard, navigate to 'Bookings', or click here:
- Find the date of the booking you need to cancel, and click to open the booking editor.
- At the top right of the booking editor, you'll see this button:
- Follow the prompt to give a reason for cancelling and click Confirm.
(Simply closing the window by clicking the X in the grey circle will not cancel the booking, you must click confirm).
All casual booking cancellations on SpacetoCo come with 100% of the funds being returned back to the credit/debit card you used to make the booking, which is processed 72hrs after the booking cancellation. If you have since cancelled that card, please read this article.