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How Do I Make Changes to a Customer's Booking?

How Hosts can edit booking details, dates, rates, and items on behalf of a Customer

This article is for Hosts who need to update booking details in SpacetoCo. To locate a specific booking first, see Viewing Upcoming Bookings Across All of My Spaces..

Things to Consider When Editing a Booking

How financial adjustments are processed depends on the booking type and status:

Casual Bookings

  • Price increase: Saving your edits displays a confirmation prompt. SpacetoCo attempts to charge the price difference to the Customer's payment card. Increasing the price also increases the non-refundable Guest Booking Fee
  • Price decrease: Saving your edits displays a confirmation prompt. SpacetoCo schedules a refund for the difference (minus the Guest Booking Fee) back to the Customer's original payment card.
  • No price change: Updates save instantly.

Note: Financial adjustments for Casual Bookings enter a 72-hour window where further edits can be made without issuing multiple individual card transactions. View transaction history under the Transactions tab in the booking editor drawer.

Pending Casual Bookings (viewable in Pending Bookings) can only be modified to decrease the price. To increase the price, accept the booking request first.

 

Regular Bookings

  • Price increase or decrease: Displays a confirmation prompt before applying changes to the Customer's account balance.
  • No price change: Updates save instantly.

 

Manual Bookings

Manual Bookings carry no online payment transactions. Edits save instantly.

Using the Booking Editor

Click the pencil (edit) icon on any booking to open the Booking Editor drawer.

Areas you can edit are:

  • Basic Details
    View summary details across the top bar: booking title, date, time, duration, booking type, status, total value, and Additional Items.

  • The Space
    View or change the assigned Space. Displays Space title, photo, location, capacity, minimum hire time, cancellation policy, and Bump in / Bump out times.

  • Date & Time
    Adjust booking dates and times. Toggle Ignore Availability if you need to override calendar availability conflicts.

  • Customer Details
    Displays the Customer's photo, name, organisation, and phone number. Click View Profile to access full Customer details.

  • Billing
    Adjust the applied hourly rate (Regular Bookings only), decrease the cancellation period, or manage discount codes.

  • Additional Items & Charges
    Add, remove, or modify optional extras and extra charges attached to the booking.

  • Booking Details
    Review the attendee count, booking reason, decline/cancellation reasons, custom questions answered at checkout, and the booking ID (click to open a printable booking summary page).

 

Saving Your Changes

Click the yellow Save button at the bottom of the drawer to apply your edits. Read any pop-up confirmation prompts carefully before confirming financial adjustments.

 

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