How to Message/Send Enquiry to a Host or Customer on SpacetoCo

When to Use This Messaging System

Use SpacetoCo Messages for:

• Questions relating generally to a space: 

  • You need to ask a question about a space or booking.

  • You want to confirm access instructions or event details.

  • You’re following up on an enquiry or last-minute change.

• Questions you may have relating to a specific date/time:
  • You want to change the date or extend time of the booking
• Becoming a regular customer and creating an ongoing booking schedule

Initiating a conversation with a Space Host

To send an enquiry to a Host, just click on the purple "Send enquiry" button.

On Desktop, you need to scroll down a bit to see the option. Please refer to the below screenshot.

On Mobile, you also need to scroll down to find the same button.

You will then be given a set of options to choose from. Please select the one that matches your enquiry.

Add in the required details and the message, then click on "Submit Enquiry".

Continuing a conversation with a Space Host or Guest

1. Log into your account at app.spacetoco.com.

2. Navigate to your Dashboard.

3. Go to the Messages tab or click here: spacetoco.com/dashboard/messages

4. Select your booking or conversation thread with the Host/Customer.

5. Type your message and hit Send 📩

FAQs

Q: Can I message someone before making a booking?

A: Yes! Every space listing has a “Send enquiry” button to ask questions before booking.

Q: What if I don’t get a reply?

A: Most Hosts reply within 24 hours. If it’s urgent or access-related, check your confirmation email or use the troubleshooting guide.

Q: Can I communicate outside of SpacetoCo?

A: Please refer to this article for more information on this.

💡 Tips

• Messages are tied to your booking, so there’s a clear record of who said what and when.

• All SpacetoCo messages are private and secure. SpacetoCo Support can view these if you ever need help resolving a dispute.