Using SpacetoCo’s internal messaging system to stay connected with Hosts or Customers
When to Use This Messaging System
Use SpacetoCo Messages when:
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You need to ask a question about a space or booking.
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You want to confirm access instructions or event details.
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You’re following up on an enquiry or last-minute change.
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You’re extending time or reporting an issue with your booking.
Initiating a conversation with a Space Host
To send a message to a Host, click the yellow "Message" button in the Host profile section on any space page.
On a desktop, this is located towards the top of the page.
On mobile, you simply find the same Message button a little further down under the Booking area.
Continuing a conversation with a Space Host or Guest
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Log into your account at app.spacetoco.com.
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Navigate to your Dashboard.
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Go to the Messages tab or click here: spacetoco.com/dashboard/messages
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Select your booking or conversation thread with the Host/Customer.
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Type your message and hit Send 📩
FAQs
Q: Can I message someone before making a booking?
A: Yes! Every space listing has a “Message Host” button to ask questions before booking.
Q: What if I don’t get a reply?
A: Most Hosts reply within 24 hours. If it’s urgent or access-related, check your confirmation email or use the troubleshooting guide.
💡 Tips
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Messages are tied to your booking, so there’s a clear record of who said what and when.
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All SpacetoCo messages are private and secure. SpacetoCo Support can view these if you ever need help resolving a dispute.