How to Message a Host or Customer on SpacetoCo

Using SpacetoCo’s internal messaging system to stay connected with Hosts or Customers

When to Use This Messaging System

Use SpacetoCo Messages when:

  • You need to ask a question about a space or booking.

  • You want to confirm access instructions or event details.

  • You’re following up on an enquiry or last-minute change.

  • You’re extending time or reporting an issue with your booking.

Initiating a conversation with a Space Host

To send a message to a Host, click the yellow "Message" button in the Host profile section on any space page. 

On a desktop, this is located towards the top of the page.

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On mobile, you simply find the same Message button a little further down under the Booking area.

Continuing a conversation with a Space Host or Guest

  1. Log into your account at app.spacetoco.com.

  2. Navigate to your Dashboard.

  3. Go to the Messages tab or click here: spacetoco.com/dashboard/messages

  4. Select your booking or conversation thread with the Host/Customer.

  5. Type your message and hit Send 📩

FAQs

Q: Can I message someone before making a booking?

A: Yes! Every space listing has a “Message Host” button to ask questions before booking.

Q: What if I don’t get a reply?

A: Most Hosts reply within 24 hours. If it’s urgent or access-related, check your confirmation email or use the troubleshooting guide.

💡 Tips

  • Messages are tied to your booking, so there’s a clear record of who said what and when.

  • All SpacetoCo messages are private and secure. SpacetoCo Support can view these if you ever need help resolving a dispute.