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How to Message/Send Enquiry to a Host or Customer on SpacetoCo

Using SpacetoCo’s internal messaging system to stay connected with Hosts or Customers

When to Use This Messaging System

Use SpacetoCo Messages for:

  • Questions relating generally to a space: 

    • You need to ask a question about a space or booking.

    • You want to confirm access instructions or event details.

    • You’re following up on an enquiry or last-minute change.

  • Questions you may have relating to a specific date/time:
    • You want to change the date or extend time of the booking
  • Becoming a regular customer and creating an ongoing booking schedule

Initiating a conversation with a Space Host

To send an enquiry to a Host, click the purple "Send enquiry" button.

On Desktop, you need to scroll down a bit to see the option. Please refer to the below screenshot.

On Mobile, you also need to scroll down to find the same button.

You will then be given a set of options to choose from. Please select the one that matches your enquiry.

Add in the required details and the message, then click on "Submit Enquiry".

Continuing a conversation with a Space Host or Guest

  1. Log into your account at app.spacetoco.com.

  2. Navigate to your Dashboard.

  3. Go to the Messages tab or click here: spacetoco.com/dashboard/messages

  4. Select your booking or conversation thread with the Host/Customer.

  5. Type your message and hit Send 📩

FAQs

Q: Can I message someone before making a booking?

A: Yes! Every space listing has a “Send enquiry” button to ask questions before booking.

Q: What if I don’t get a reply?

A: Most Hosts reply within 24 hours. If you haven't heard back or the matter is urgent, check your confirmation email for access details or visit our troubleshooting guide for next steps.

Q: Can I communicate outside of SpacetoCo?

A: To keep all parties protected, SpacetoCo encourages all communication to stay within the platform. See our policy on communicating outside SpacetoCo for full details.

💡 Tips

  • Messages are tied to your booking, so there’s a clear record of who said what and when.

  • All SpacetoCo messages are private and secure — only you, your Host or Guest, and SpacetoCo Support (when assisting with a dispute) can see them.