Refunds to Cancelled or Expired Cards

This article is for Customers who have cancelled a Casual Booking on SpacetoCo and are awaiting a refund to a card that is no longer active.

When a Casual Booking is cancelled, our payment gateway (Stripe) automatically processes the refund back to the original card used for payment. A refund receipt is emailed within 72 hours (3 days) of cancellation.

If your original card is cancelled, expired, or replaced, what happens next depends on your banking setup:

You Have a New Card With the Same Bank

Your bank will usually transfer the refund credit to your new active account. This extra processing step can take several days or weeks depending on your financial institution.

SpacetoCo does not have visibility into internal bank transfer processing times. If your refund does not appear on your new card account, please contact your bank directly for an update.

You Have Changed Banks or Financial Providers

If your old card account is completely closed, your previous bank will usually handle the incoming funds in one of two ways:

• Issue a refund directly to you (such as by cheque or direct deposit) within 30 days.
• Reject the refund payment. If rejected by your bank, the funds return automatically to SpacetoCo’s Stripe account and our team is notified.

Because banks require proof of purchase to manually locate and process refunds on closed accounts, you can provide them with your original SpacetoCo receipt.

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Note: If your refund does not arrive or you do not receive a payment receipt within 72 hours of cancelling your booking, please reach out to our team at info@spacetoco.com