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How to Make a New Casual Booking

A step-by-step guide for Customers booking a space by the hour or for a one-off event

When to Use This Guide

  • You want to make a one-off or hourly booking

  • You’re not a regular (invoice-based) Customer

  • You’re paying upfront by card

🧭 How to Book a Space

1. Search for a space

Go to spacetoco.com (AU & NZ) or spacetoco.uk (UK) and use the search bar to kick off your search. You will be given space suggestions based on the typed name or location. You can also filter by amenities or space type.

2. Review the listing

Click on a space to view its:

  • Photos and description

  • Opening hours

  • Pricing and additional items

  • Space rules

💡 Message the Host if you have questions before booking. Learn how to do that here.

3. Click on "Start booking" and select a date and time

Use the calendar and time selectors on the right side of the listing to:

  • Choose your date

  • Select your start and end times

    • A clear date means there is no booking.
    • A yellow icon on the date means there are a few bookings, and have medium availability.
    • A red icon on the date means there are a number of bookings and have low availability.
    • A blue lock icon means that there is no available slot for that date

4. Add To Cart

After selecting the date and time, click on the "Add to Cart" button so the booking stays in your cart. You can now add other bookings dates and times, even for other spaces and checkout all at the same time.

5. Click on the "Cart" icon and hit "Checkout" to proceed.

6. Complete the booking form

You’ll be prompted to:

  • Answer Booking Questions set by the Host
  • Choose any Additional Items  & Charges(e.g. equipment or services)

  • Enter your Booking Details  and Number of attendees

7. Enter and confirm your payment details

💡 Click the "Add card" button to add a new credit or debit card. We use Stripe, a secure payment gateway.

💡 Don’t have a card? Here’s what you can do.

8. Apply any discount codes

If you have a coupon code, enter it and click “Apply” to update the total.

9. Accept the Terms & Conditions

Review and accept:

  • SpacetoCo’s platform terms

  • The Host’s terms (if provided)

10. Click “Submit booking”

You’re all done! 🎉

If the Host has instant booking enabled, your booking will be confirmed immediately. Otherwise, they’ll receive a notification to approve or decline it.

FAQs

What happens if the Host doesn’t respond?
If the Host doesn’t respond within 6 days, or if the Host declines your booking, the hold on your funds is automatically released.

Can I book recurring sessions?
Yes - but they are mainly for just a few bookings at a time. For recurring bookings, learn about becoming a Regular Customer.

💡 Tips

  • Book a bit more time than you need to avoid rushing out early

  • Review cancellation policies before confirming your booking

  • Need help accessing the space? Here’s what to do