How do payments work and other related questions for regular customers
Bookings that occur on a regular basis are classified as a ‘Regular Booking’.
SpacetoCo has made paying for these bookings as easy as anything. The process is fully automated, so you won't ever have to remember to action that invoice ever again! Here's how it works.
On the 1st day of the month
You will receive an email with a summary of your previous month's bookings
On the 7th day of the month
You will receive an email with your invoice
On the 10th of the month (Direct Debit) or 14th of the month (Credit Card)
Payment will be taken via your chosen method
How do Verified Guests pay?
There are two options for this:
- Direct debit through GoCardless
- Credit or debit card through Stripe
What if...
There's an issue when I look at my bookings summary on the 1st of the month?
That's OK - contact your Host before the 7th of the month so they can resolve it.
I can't remember what payment method I chose?
You can see this anytime in your dashboard. Simply head to https://app.spacetoco.com/dashboard/account?tab=payment to see what payment methods are being used across your SpacetoCo account.
How do I update or change my payment method?
Follow the instructions here
I want to go back and see previous invoices?
You can view all your past and current invoices. To do this, simply login to app.spacetoco.com. Click on 'Verified Applications' in the yellow menu on the left and choose 'Invoices'.
I noticed an overcharge on my invoice after the 7th of the month?
Once an invoice is issued, it cannot be modified. A future booking must be changed to reflect a credit from the previous month.