How do payments work for Regular Customers?

This article is for Regular Customers who pay monthly for recurring bookings, and Hosts managing regular accounts.

SpacetoCo uses an automated monthly post-pay system for Regular Bookings. You pay after your bookings take place rather than upfront.

Monthly Billing Schedule

Payment processing follows a fixed monthly schedule:

• 1st of the month: You receive an email summary of all bookings completed in the previous month.
• 7th of the month: Your formal invoice is automatically generated and emailed to you.
• 10th of the month: Payment is debited automatically if you use Direct Debit via GoCardless.
• 14th of the month: Payment is charged automatically if you use a credit or debit card via Stripe.
  
  

Payment Options

Regular Customers can choose one of two automated payment methods:

1. Direct Debit: Processed via GoCardless from your nominated bank account.
2. Credit or Debit Card: Processed via Stripe.

You can check or update your payment details anytime in your dashboard under Account Settings > Payment Methods. Read our guide on how to update your payment method.

Refunds and Overcharges for Regular Bookings

Because SpacetoCo uses an automated payment system, successful payments cannot be reversed or refunded directly through the platform once processed.

If an overcharge occurs or a refund is required, Hosts can resolve it in one of two ways:

1. Apply a discount to future bookings: The Host applies a credit or discount to your upcoming bookings, which reduces your next monthly invoice.
2. Process a manual refund: The Host issues a refund directly through their internal finance department outside of SpacetoCo.

Frequently Asked Questions

• What if I notice an issue on my booking summary on the 1st of the month?
  Contact your Host before the 7th of the month. The Host can adjust bookings, fees, or discounts before the final invoice generates.

• What if our bank requires dual signatories for Direct Debits?
  When setting up Direct Debit via GoCardless, uncheck the box that authorises single-signatory debits. Step-by-step instructions will load, and you will receive an email link to complete setup with your second signatory.
  
  For step-by-step setup instructions, read our guide What is GoCardless?. For detailed authority rules, view GoCardless's dual signature mandate guide.
  
  Once set up, committees can review and sign the monthly invoice issued on the 7th of the month for internal records.
  

• How do I view past invoices?
  Log into your SpacetoCo Dashboard and click Payment History in the left menu.