FAQs for Regular Customers

This article is for Customers who have been invited by a local government or community centre to become a Regular Customer on SpacetoCo.

What is a Regular Customer?

A Regular Customer is an organisation or individual approved for ongoing bookings with a Host. Payments for Regular Bookings are billed monthly in arrears (post-pay) for the space used. To become a Regular Customer, you must be invited and sign up via your Host's unique landing page.

What is a Regular Booking?

A Regular Booking is a recurring event (such as weekly or monthly sessions) secured across multiple dates. These bookings are created in the system by your Host and paid for after the events occur. You can view your scheduled bookings in your dashboard.

What is a Casual Booking?

A Casual Booking is a one-off booking made directly on SpacetoCo. Casual Bookings require upfront payment via credit card, debit card, or EFTPOS and are reviewed by the Host before confirmation.

How are payments managed for Regular Bookings?

When registering as a Regular Customer, you can choose to pay via Direct Debit or by debit/credit card. Learn more about how payments work for Regular Customers.

What if my organisation cannot pay by Direct Debit or card?

Read our guide on what GoCardless is to understand direct debit options. If your organisation requires alternative payment methods, contact your Host or SpacetoCo support to discuss available arrangements.

What email address should we use for our account?

Use an email address monitored by your organisation, as booking confirmations, invoices, and system notifications will be sent to this address.

What if multiple people in our organisation make bookings?

You can share a central email login across your team or set up individual user logins linked to your organisation's account. Learn more about Team Management & User Switching for Regular Customers.

How do regular bookings get added to our account?

Your Host can enter your regular bookings into SpacetoCo on your behalf or alternatively these can also be done within your own account. Learn more about How To Make a Regular Booking.  You will receive an email notification whenever a new booking is added.

What if our organisation has a special rate?

Your Host applies any special rates or custom pricing directly when setting up your bookings in the system.

Can I make both Casual and Regular Bookings?

Yes. You can submit Casual Bookings on SpacetoCo with upfront payment at any time, even if you hold a Regular Customer account for ongoing bookings.