What is GoCardless?

How SpacetoCo provides Direct Debit payment options for customers

SpacetoCo has partnered with GoCardless for Direct Debit payments. This gives Regular Customer's (customer who make regular bookings) an easy, one-time set up by asking them to complete a Direct Debit mandate. SpacetoCo is granted permission to collect money for Regular Customer's invoices on agreed payment dates.

To find out more about how GoCardless handles payments from a Security standpoint, please visit https://gocardless.com/en-au/faq/merchants/security/

GoCardless has been awarded ISO 27001 certification. ISO 27001 is a widely recognised, internationally accepted standard for information security. The ISO certification has been applied across all GoCardless services and products.

The Signup Flow

When signing up as a Regular Customer, you first need to fill in an application form. As part of this process, the option to use Direct Debit is available. 

Step 1

The following screenshot shows the required information needed to begin the Direct Debit application process. At a minimum you need to provide:

  • First/Last Name or Company Name
  • Email
  • Country
  • BSB
  • Account Number

Note: If more than one person is required to authorise direct debit transactions, then this option is available with a simple checkbox.

No further action beyond this is required from SpacetoCo or GoCardlesss, however you may need to follow up with your bank to allow future transactions to occur. 

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Step 2

Confirm your details and make any changes before hitting the green button 'Confirm'

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Step 3 (Final)

Once submitted, an email confirmation will be sent, along with a PDF to sign. 

Note: This is for your records only. This PDF DOES NOT need to be sent to either SpacetoCo or GoCardless 🙂

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