Signing up as a Regular Customer

This guide explains how to sign up as a Regular Customer on SpacetoCo when invited by a Host, such as a local government or community centre. Regular Customers get access to streamlined recurring bookings once their Host approves their application.

Signing up is a one-time process per Host. Once you submit your application, your Host will review and approve it. You can register as a Regular Customer with multiple Hosts on SpacetoCo.

What You Need Before You Start

Prepare the following information before starting your application:

• Organisation contact details (such as your organisation name, address, phone number, and primary contact person)
• Payment information (credit card or Direct Debit details)
• Required documentation (such as public liability insurance — requirements vary by Host)
  
  

Step-by-Step Signup Process

Step 1:

• Open your unique link
  Open the specific URL provided by your Host's booking officer (for example, https://app.spacetoco.com/verified/city-of-local-government. )

Step 2:

• Sign in or create an account
  Sign in to your SpacetoCo account. If you do not have an account, click No account yet? Create account or register on the SpacetoCo registration page.

Step 3:

• Verify your email

  If you don't receive the verification email within a few minutes, check your spam or junk folder. You can also request a new verification code from the same screen.

  
  Enter the verification code sent to your email address to complete account registration.

Step 4:

• Complete the application form
  Click Apply Now on the application landing page.

• Follow the seven-step application form. Use the navigation bar at the top to track progress or return to previous steps to edit answers.
  

• When choosing your payment method and selecting Direct Debit, you will be directed to set up your mandate via GoCardless. Learn more about what GoCardless is.

• Submit your application
  Click Submit Application at Step 7. If the submit button is unavailable, check that all required fields across steps 1 through 6 are complete.Once submitted, your Host will review your application. You will receive an email notification when your application is approved. Until then, you will not be able to make regular bookings.
  

Managing Multiple Applications and Team Contacts

• Multiple applications under one account:
  You can maintain multiple Regular Customer applications or team memberships under a single SpacetoCo account. Learn more about - Team Management & User Switching for Regular Customers

• Changing primary account contacts:
  If the primary user responsible for your organisation's application changes, see: Changing Your Main Contact User for Regular Customers on SpacetoCo