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This article is for Customers who have been invited to sign up as a Regular Customer with a Host, such as a local government or community centre.
Signing up is a one-time process. Once submitted, your Host will review and approve your application. You can register as a Regular Customer with multiple Hosts on SpacetoCo.
Note: Your Host must approve your application before regular bookings can be created.
What You Need Before You Start
Prepare the following information before starting your application:
- Organisation contact details
- Payment information (credit card or Direct Debit details)
- Required documentation (such as public liability insurance)
Step-by-Step Signup Process
Step 1:
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Open your unique link
Open the specific URL provided by your Host's booking officer (for example, https://app.spacetoco.com/verified/city-of-local-government. )
A common mistake is that some regular users will head to www.spacetoco.com and sign in there. Doing this won't allow you to be enrolled as a Regular Customer.
Step 2:
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Sign in or create an account
Sign in to your SpacetoCo account. If you do not have an account, click No account yet? Create account or register on the SpacetoCo registration page.
Step 3:
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Verify your email
Enter the verification code sent to your email address to complete account registration.
Step 4:
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Complete the application form
Click Apply Now on the application landing page.
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Follow the seven-step application form. Use the navigation bar at the top to track progress or return to previous steps to edit answers.
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When choosing your payment method and selecting Direct Debit, you will be directed to set up your mandate via GoCardless. Learn more about what GoCardless is.
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Submit your application
Click Submit Application at Step 7. If the submit button is unavailable, check that all required fields across steps 1 through 6 are complete.
Note: If you have questions about payment options during signup, contact SpacetoCo support using the chat bubble in the bottom right corner of the screen or via email at info@spacetoco.com
Managing Multiple Applications and Team Contacts
- Multiple applications under one account:
You can maintain multiple Regular Customer applications or team memberships under a single SpacetoCo account. Learn more about - Team Management & User Switching for Regular Customers
- Changing primary account contacts:
If the primary user responsible for your organisation's application changes, read how to manage - Changing Your Main Contact User for Regular Customers on SpacetoCo