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Signing up as a Regular Customer

How to sign up as a Regular Customer and what to expect in the process.

This article is for Customers who have been invited to sign up as a Regular Customer with a Host, such as a local government or community centre.

Signing up is a one-time process per Host. Once you submit your application, your Host will review and approve it. You can register as a Regular Customer with multiple Hosts on SpacetoCo.

Note: Your Host must approve your application before you can make regular bookings. If you have not heard back after a few business days, contact your Host directly.

What You Need Before You Start

Prepare the following information before starting your application:

  • Organisation contact details
  • Payment information (credit card or Direct Debit details)
  • Required documentation (such as public liability insurance — requirements vary by Host)

Step-by-Step Signup Process

Step 1:

  • Open your unique link
    Open the specific URL provided by your Host's booking officer (for example, https://app.spacetoco.com/verified/city-of-local-government. )

A common mistake is that some regular users will head to www.spacetoco.com and sign in there. Doing this won't allow you to be enrolled as a Regular Customer.

Step 2:

  • Sign in or create an account
    Sign in to your SpacetoCo account. If you do not have an account, click No account yet? Create account or register on the SpacetoCo registration page.

sign in

sign up

Step 3:

  • Verify your email

    If you don't receive the verification email within a few minutes, check your spam or junk folder. You can also request a new verification code from the same screen.


    Enter the verification code sent to your email address to complete account registration.

verify

Step 4:

  • Complete the application form
    Click Apply Now on the application landing page.

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  • Follow the seven-step application form. Use the navigation bar at the top to track progress or return to previous steps to edit answers.


  • When choosing your payment method and selecting Direct Debit, you will be directed to set up your mandate via GoCardless. Learn more about what GoCardless is.

  • Submit your application
    Click Submit Application at Step 7. If the submit button is unavailable, check that all required fields across steps 1 through 6 are complete.

Note: If you have questions about payment options during signup, contact SpacetoCo support using the chat bubble in the bottom right corner of the screen or via email at info@spacetoco.com 

Managing Multiple Applications and Team Contacts