The Basics
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      3. The Basics

      How to Find Your Booking Receipt

      For Customers and Hosts who need to access receipts and invoices from SpacetoCo

      This guide shows you how to locate your booking receipts on SpacetoCo. Whether you’re a Customer needing a copy for your records or a Host managing financials, all receipts and payout details are easily accessible in your dashboard.

      When to Use This Guide

      • You need to download a receipt for a casual or regular booking

      • You're looking for your Host payout receipt

      • You're preparing financial records or need invoices for tax purposes

      🔍 How to Find Your Receipt

      Option 1: Search your inbox

      All receipts are emailed automatically. Try searching your inbox for "SpacetoCo receipt". It should appear shortly after a booking is confirmed or a payout is made.

      Option 2: Locate the booking in your dashboard

      Open the booking you're looking for, and scroll to the Transactions tab to view:

      • Charge receipt (for Customers)

      • Host Fee and Payout receipts (for Hosts)

      Option 3: Transaction view

      As a Customer, you can go to the Transactions tab in the left menu to see a full list of all your invoices:

      As a Host, you can view the Payouts in your Account Settings:

      📘 Casual vs Regular Bookings

      Casual Bookings:

      • Customer: Receives a receipt for the Charge (the amount paid)

      • Host: Sees two receipts—one for the Payout and one for the Host Fee

      Regular Bookings:

      • Customer: Receives a monthly invoice after the bookings are invoiced

      • Host: Sees a monthly payout receipt and charge summary

      💡 Regular invoices are only available once the month has ended and the invoice has been issued.

      FAQs

      I don’t see a receipt in my inbox—what should I do?
      Make sure to check your spam/junk folder. You can also always download a receipt from your dashboard as shown above.

      What do the different receipts mean?

      • Charge = Total paid by the Customer
      • Payout = What the Host receives after fees
      • Host Fee = SpacetoCo’s commission, visible to Hosts

      📝 Notes

      • All receipts are timestamped and include GST/VAT where applicable.

      • UK, NZ and AU Hosts should use these records for local tax compliance.

      • Need help with tax reporting?