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The CouncilPro Bundle

A premium solution for managing high volumes of community bookings

Introduction

The CouncilPro Bundle (formerly known as PartnerPro) is a service specifically designed for local governments and large organisations that manage multiple venues and high volumes of bookings. This premium package helps streamline operations and improve efficiency for large-scale users, including community centres and councils.

Key Features of the CouncilPro Bundle

The CouncilPro Bundle includes a suite of features aimed at simplifying the management of high-volume bookings:

Regular Customer Workflows & Transactions Enables bulk bookings by regular customers and supports automated post‑payment. Also includes Direct Debit payment option via SpacetoCo’s partner GoCardless. 
Monthly Bulk Payout & Finance Management Instead of many small payments, you get a monthly bulk payout; plus fully reconciled reports for easier processing. 
Extended Refund Periods Refund window extends beyond standard times (from 48 hours) to 20‑50 days after booking, giving you more flexibility. 
Financial Quality Check Monthly checks of reports by SpacetoCo to make sure the financials are accurate before they go to your finance team. 
One‑on‑One Onboarding Support Dedicated support in setup: help with workflows, staff guidance, ensuring transition is smooth. 

Organisation & Access Structure

  • The bundle covers up to 15 SpacetoCo Host accounts within your organisation, each equipped with the full range of features. Additional accounts are allocated and charged in groups of fifteen (15).
  • This makes it ideal for organisations managing various departments or services, such as Libraries, Parks & Gardens, and Community Halls.
  • Each SpacetoCo Host account can have an unlimited number of users (e.g. Booking Officers) gaining access through User Switching. 

Inclusions Under the CouncilPro Bundle

These are what you get as part of the ongoing subscription/fee:

  • Standard support and priority support
  • Dedicated Customer Success Specialist, plus an escalation contact.
  • Annual account reviews.
  • Training on new or upcoming features. 
  • Strategic guidance / coaching from SpacetoCo: recommendations for changes & updates. (Note: implementing recommendations is the customer’s responsibility unless a separate agreement is in place.)
  • Access to all standard platform features, updates, enhancements. 

What’s Not Included / Additional Costs

The following are not included in the CouncilPro Bundle and will be quoted separately where applicable:

  • New integrations with third-party systems.
  • Data migration services.
  • Building of new accounts (noting that SpacetoCo may assist with initial setup, but it is the customer’s responsibility to configure, manage, and take accounts live).
  • Training of new team members for new accounts (beyond standard online training resources). Customers may choose to engage SpacetoCo for re-onboarding or account spring clean services, which attract additional fees.
  • Any third-party fees or costs (e.g. External integration charges or Council IT system expenses).
  • Optional add-ons or premium modules outside of standard SpacetoCo platform functionality.

Why Choose the CouncilPro Bundle?

  • Efficiency: Reduces administrative overhead for finance and operations.
  • Scalability: Designed for large organisations with many venues / departments.
  • Flexibility: Longer refund periods, support for regular customers, bulk payments.
  • Support: Dedicated onboarding and ongoing support from SpacetoCo.

How do I find out more?

Please reach out to SpacetoCo to discuss pricing for our CouncilPro Bundle by emailing partnerships@spacetoco.com