Handling Expired Bookings

This article is for Hosts who need to manage or reinstate expired booking requests.

A booking request automatically expires when:

• More than 6 days (144 hours) has passed since the request was submitted, or
• Midnight arrives on the date of the requested booking. For example, a request for 8:00 am today automatically expires at midnight tonight if not actioned.

When a booking expires, SpacetoCo automatically refunds the payment to the Customer's card and sends email notifications to both the Host and the Customer.

To learn more about the different stages of a booking, see Booking statuses and what they mean.

How to Reinstate an Expired Booking

You can undo an expired status to approve a booking without asking the Customer to re-submit their request.

1. Locate the booking
   Go to Pending Bookings in your dashboard and select the Recently Expired tab.

2. Open the booking editor
   Click the expired booking to open the booking editor drawer.
   

3. Undo expiry
   Click Actions in the top right corner and select Undo Expiry.
   

    

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