Booking statuses and what they mean

What all of the different statuses on a booking means for your space, and its availability

We've created the below table to help you understand the different status types that a booking may have through its life cycle.

Importantly, a pending booking does not block out availability. We’ve found this to be the best customer and Host experience, especially for high volume spaces. This allows the Host to make an informed decision on which booking to accept, especially when it comes to high value vs low value bookings that may cross over in start/end time. We also restrict the backend database to ensure that Guests cannot create a double booking. It is possible for a Host to add in manual bookings to assist with reservation requirements as needed.

STATUS	TYPE	SPACE AVAILABILITY	DESCRIPTION	NEXT ACTION
PENDING	Casual & Regular	✅	The booking has been submitted by the Guest and is awaiting approval from the Host.	Can be Edited, Approved, Cancelled, Declined or Automatically Expired
APPROVED	Casual & Regular	⛔️	The booking has been confirmed by the Host	Can be Edited or Cancelled
APPROVED	Manual	⛔️	The booking has been added by the Host	Can be Edited or Deleted
COMPLETE	Casual & Regular	⛔️	A booking is marked as complete if it is 'Approved' and in the past.	Can be Edited or Cancelled
COMPLETE & PAID OUT	Casual & Regular	⛔️	A booking is marked as complete and paid out once SpacetoCo has transferred the Host funds.	Locked. No actions allowed
CANCELLED	Casual	✅	The booking has been cancelled by the Guest or Host	Can be un-cancelled and moved to Approved
	Regular		The booking has been cancelled by the Guest or Host	Can be un-cancelled and moved to Approved Can be deleted
	Manual		The booking has been deleted by the Host	NA
DECLINED	Casual & Regular	✅	The booking has been declined by the Host, after being submitted by the Guest.	Can be un-declined and moved to Approved
EXPIRED	Casual & Regular	✅	The booking transitions to expired if: It’s pending for 144 hours from the time of creation without action by the Host, or It’s pending for 6hrs past the end_time of the booking, without action by the Host	Can be un-expired and moved to Approved