Adding questions to your space during the checkout experience
As a venue manager, it may be important to ask questions of your customer as part of the booking experience. These questions can help shape how you may respond to a booking enquiry, either allowing the booking to be immediately approved or prompting a further discussion/phone call.
Booking Questions allows for easy question management across all spaces in one location.
Question Types
These are questions types available, and their associated functionality:
|
Question Type |
Functionality |
Available for |
| Yes/No |
Question Title, Yes Response (only shown to the customer if answering 'Yes') & No Response (only shown to the customer if answering 'No') By default, all questions are set to 'No' for the customer at checkout. This can be changed on a per-space level, which forces the user to answer either yes or no to all questions. |
Casual & Partner Hosts |
| Text Input | A text field will be shown for the customer to write an answer | Partner Hosts |
| Number Input | A number field will be shown for the customer to write an answer | Partner Hosts |
| Dropdown | Allows up to 5 options for the customer to choose from. Hidden number values can also be assigned to each dropdown to allow for data analysis throughout SpacetoCo in exports and graphs. | Partner Hosts |
Primary Questions
Up to 8 Primary Questions per space can be added to the checkout experience. Primary Questions can be any of the above question types, however, only 'Yes/No' primary questions can have further Secondary Questions added.
Secondary Questions
Note: These are available to Partner Hosts only
Secondary Questions sit beneath the Primary Question type 'Yes/No' and only appear if the customer selects 'Yes' on the Primary Question. The following question types are available:
- Yes/No
- Text Input
- Number Input
- Dropdown
Up to 3 Secondary Questions can be added to a Primary Question, allowing for a total of 32 questions per space.
Each Secondary Question can also be set to 'Required' which ensures the customer must answer the question before submitting their booking.
Where can questions be used?
Primary & Secondary Questions can be used in the checkout experience for casual bookings.
For Document Management, Primary Questions can be used as part of the configuration of documents.