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Booking Questions

How Hosts can configure custom questions during the checkout process to collect booking information

This article is for Hosts who want to collect specific information or assess risk from Customers during the checkout process.

Adding custom questions to your checkout process helps you evaluate booking requests, decide whether to approve bookings immediately, or identify requests that require further follow-up.

You can configure and manage questions centrally in Booking Questions.

Question Types

These are questions types available, and their associated functionality:

Question Type

Functionality

Available for 
Yes/No

Question Title, Yes Response (only shown to the customer if answering 'Yes') & No Response (only shown to the customer if answering 'No')

By default, all questions are set to 'No' for the customer at checkout. This can be changed on a per-space level, which forces the user to answer either yes or no to all questions. 

 Casual & Partner Hosts
Text Input A text field will be shown for the customer to write an answer Partner Hosts
Number Input A number field will be shown for the customer to write an answer Partner Hosts
Dropdown Allows up to 5 options for the customer to choose from. Hidden number values can also be assigned to each dropdown to allow for data analysis throughout SpacetoCo in exports and graphs.  Partner Hosts

Primary Questions

You can add up to 8 Primary Questions per Space to the checkout workflow using any of the available question types. Only Yes/No Primary Questions can trigger additional Secondary Questions.

Secondary Questions

Note: Secondary Questions are available to Partner Hosts only.

Secondary Questions appear beneath a Yes/No Primary Question only when a Customer selects Yes.

  • Supported types: Yes/No, Text Input, Number Input, and Dropdown.
  • Question limit: You can add up to 3 Secondary Questions per Primary Question (allowing a maximum total of 32 questions per Space).
  • Required responses: Secondary Questions can be marked as Required to mandate an answer before checkout submission.

Where Booking Questions Are Used

Booking questions are used across two main workflows:

    • Casual Bookings: Questions display during the online checkout experience for Hirers submitting a booking.
    • Document Management: Primary Questions can be incorporated into document automation rules. Learn more about getting started with Document Management