Currently our support channels are monitored between Monday to Friday 9am-5pm AWST but we do understand that help is required outside of these hours so we have put together an article on how you can get help afterhours
🏠When to reach out to the host
All of the venues listed on our marketplace are individually managed by the host of the venue and sometimes we are unable to assist with questions that may relate to things such as availability, regular hiring, and items for use within a space.
If your question is in regards to the venue itself we recommend reaching out to the people who manage the venue directly.
Here is how you can reach them
➡️ Message them directly through SpacetoCo - click here to see how
➡️ Call them on the provided contact details
Note: you may need to google their details if they have not provided these on SpacetoCo
Here are some examples of when you may need to contact a host
📖 I need to make changes to my booking
🎤 Is there a projector or sound system in the room I can use?
😷 I need to cancel my booking that is in two days due to COVID
👥 When to reach out to SpacetoCo
When it comes to payments, software, and bond information we are the best people to speak with so when we aren't available we have created a bunch of helpful articles to get you by until we can assist with your inquiry.
✅Click Here to check these out!
If you still require further assistance please fill in this form and we will get back to you as soon as we are back online! - https://support.spacetoco.com/kb-tickets/new