Afterhours - How can I get help?

If you are on-site or dealing with a last-minute issue outside business hours, this article explains how to get the support you need.

All of the venues listed on our marketplace are individually managed by the Host of the venue and sometimes we are unable to assist with questions that may relate to things such as availability, regular hiring, and items for use within a space. 

Here are some examples of when you may need to contact a host:
📖 I need to make changes to my booking 
🎤 Is there a projector or sound system in the room I can use? 
😷 I need to cancel my booking that is in two days due to COVID 

Reaching out to your Host

🧾 Check Your Booking Confirmation

If you’re locked out, can’t find the space, or something’s not quite right—the fastest way to get help is to contact the Host directly. You will find their contact details in your booking confirmation email.

Open your booking confirmation email and look for the Host Contact Details section, which includes the host's name, phone number, and/or email address. This section appears near the top of the confirmation email, beneath your booking summary.

Click here to see how to message your Host directly. 

Reaching out to SpacetoCo

When it comes to payments, software, and bond information we are the best people to speak with so when we aren't available we have created a bunch of helpful articles to get you by until we can assist with your inquiry. ✅ Click Here to check these out! 

Alternatively, see https://support.spacetoco.com/i-need-to-talk-with-someone