Accepting a New Booking Request

This article is for Hosts who need to review and accept incoming booking requests.

When a Customer submits a booking request, SpacetoCo sends you an email notification. You do not need to stay logged into your account to monitor for requests, and SpacetoCo will send reminders if a request remains pending. Booking requests expire after 6 days if not actioned.

How to Review and Accept Pending Bookings

• Access your pending bookings
  Open pending bookings through any of the following methods:

• Click Review Booking at the bottom of your booking request email.
• Go directly to your Pending Bookings dashboard
• Navigate to Pending Bookings from your main Host dashboard.

• Approve or decline the request
  Review the request details. If you need more information before deciding, send the Hirer a message through SpacetoCo Messages. Select Approve or Decline.
  
  

What Happens When You Approve a Booking

When you approve a request, SpacetoCo automatically:

• Notifies the Hirer that their booking is approved
• Charges the payment card on file
• Generates a tax invoice/receipt on your behalf
• Blocks out calendar availability for the Space
• Finalises the Guest Booking Fee (if applicable)

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What Happens When You Decline a Booking

When you decline a request, SpacetoCo automatically:

• Notifies the Hirer that their booking was declined, including the reason provided
• Releases any temporary hold on the Hirer's payment card