Partial Refunds on Cancellations

This article is for Hosts setting up cancellation policies or managing partial refund rules across their Spaces.

SpacetoCo allows Hosts to offer partial refunds for cancellations submitted after the standard Cancellation Window has passed. This allows Hirers to cancel inside the cutoff window while ensuring the Host retains a percentage of the booking fee to cover reserved time.

Cancellation Policy Options

Each Space cancellation policy consists of two settings:

1. Cancellation WindowThe cutoff timeframe prior to a booking (e.g., 14 days before start time). Cancellations submitted before this window passes receive a 100% refund.
2. Refund PolicyThe percentage refund applied if a Hirer cancels after the Cancellation Window has passed. Available tiers:
   • 0% refund (default on existing Spaces unless updated)
   • 25% refund
   • 50% refund
   • 75% refund
   • 90% refund
   • 100% refund (only available if the Cancellation Window is set to 'Anytime')

Policy Example

If a Space has a 14-day Cancellation Window and a 50% Refund Policy:

• A cancellation 20 days before the booking receives a 100% refund.
• A cancellation 10 days before the booking receives a 50% refund.

This is displayed to Hirers during checkout and on the Space listing as:

100% refund on cancellations up until 14 days before the booking. After that, cancel and get a 50% refund.

Overriding the Policy as a Host

If a Host wants to issue a higher refund than their policy dictates, they can do so when processing the cancellation manually. When a Host cancels a booking on behalf of a Hirer, the system provides an option to select a higher refund percentage.

Updating Existing Spaces and Bookings

• Existing Spaces: Existing Spaces without a selected partial refund tier default to 0% ('No Refund') after the Cancellation Window passes.
• Bulk Updating Spaces: Hosts can update all Space cancellation policies simultaneously using the bulk-edit tool in Space settings.

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• Casual Bookings: Existing approved Casual Bookings adopt the Refund Policy assigned to the Space at the time of cancellation.
• Regular Bookings: Existing approved Regular Bookings adopt the Refund Policy active on the Space.
• New Spaces: Newly created listings default to a 14-day Cancellation Window with a 50% Refund Policy, which can be modified at any time.