Notifications to expect as a Guest

A summary of the different notifications sent to Guests

SpacetoCo has a list of automated emails that are sent to Guests based on various actions & events across the platform. These include:

Casual or Regular booking pending
When a guest submits a booking request and is awaiting approval from the Host.
This includes any questions answered at checkout. 

Casual or Regular booking approved
When a Host approves a booking, or when a Guest submits a booking for a space that has instant approval.
This includes space access instructions, space rules, and any questions answered at checkout.

Casual booking receipt
When a Host approves a casual booking, or when a Guest submits a booking for a space that has instant approval, a receipt is generated and sent as a PDF.

Casual or Regular booking declined
When a Host declines a booking.
This includes the reason provided by the Host for the decline.

Casual or Regular booking expired
When a Host fails to approve a booking on time.

Casual or Regular booking cancelled
When a Host or Guest cancels a booking.
This includes the reason for the cancellation provided by either the Guest or Host, along with who cancelled the booking.

Casual booking updated
When a Host edits/updates/changes a casual booking.
This includes previous and new booking details.

Casual booking updated receipt
When a Host edits/updates/changes/cancels a casual booking, an updated receipt is generated and sent as a PDF.

Casual and Regular booking reminder
On a Sunday night, if any bookings occur between 12:01am the next day, and 11:59pm the following Sunday. 

Verified Guests only

The following notifications apply only to users who are registered as a Verified Guest. 

Verified Application submitted
When a guest submits a new Verified Application and is awaiting approval from the Host.

Verified Application approved
When a Host approves a Verified Application.

Verified Application declined
When a Host declines a Verified Application.

Verified Invoice: Notice
On the 1st of the month, when a notice is generated informing the guest of all regular bookings to be invoiced from the previous month.

Verified Invoice: Invoice
On the 7th of the month, when an invoice is generated with all confirmed regular bookings from the previous month.

Verified Invoice: Failed payment
Whenever an automated payment fails for an invoice. 

An example Email is below

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