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How to make a Manual Payment for a Regular Bookings Invoice

Step-by-step instructions for Regular Customers paying their monthly SpacetoCo invoices manually.


⚠️ IMPORTANT INFORMATION ⚠️

  • Manual payment is only available if your Host has enabled this option for your account.

  • DO NOT send the payment directly to your host.

This article is for Regular Customers who pay their monthly invoices manually — rather than through automated direct debit or saved card charges — and whose Host has enabled the manual payment option.

Invoices are issued on the 7th day of each month for bookings completed in the previous month.

How to Pay Your Invoice

  1. Open your invoice notification
    Check your email for the invoice notification sent on the 7th of the month. You can also view unpaid invoices at the top of your SpacetoCo dashboard.
  2. Click the payment link
    Click the payment link in your email or dashboard banner.


  3. Pay using your Host's configured option
    The payment option available depends on how your Host set up your account during application:
    - Manual Card Payment: Enter your credit or debit card details to pay instantly via our payment gateway.

    - Manual Bank Transfer: Follow the on-screen bank details to transfer funds directly from your bank account.

  4. Complete the payment
    Go to your Payments History tab and click the "Pay now" button next to the invoice you want to pay. Once your payment is processed, SpacetoCo will reconcile it and update your invoice status to Paid.

Note: Anyone in your organisation can pay an invoice using the link in the email notification — no SpacetoCo login required.

Reminders and Overdue Invoices

If an invoice remains unpaid, SpacetoCo will send you an email reminder every 7 days until payment is received. A banner will also appear at the top of your SpacetoCo dashboard for as long as the invoice is outstanding. If you have questions about an overdue invoice or are unable to pay, contact your Host directly.