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How Does a Host Cancel a Booking on the Customer's Behalf?

How Hosts can cancel a Casual or Regular Booking for a Customer

his article is for Hosts who need to process a cancellation on behalf of a Customer.

How to Cancel a Booking

  1. Open the booking you wish to cancel
    Find the booking on your calendar or dashboard and click it to open the booking editor.
  2. Select cancel
    Click the cancellation action button in the top right corner of the booking editor.
  3. Select a refund policy
    If the booking is inside your Cancellation Window, choose the appropriate refund policy to apply.
  4. Confirm the cancellation
    Enter a reason for the cancellation and click Confirm.

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Note: For Casual Bookings receiving a full refund (minus the applicable Guest Booking Fee), funds are returned to the Customer's original payment card 5-10 business days after submission.