How Does a Host Cancel a Booking on the Customer's Behalf?
How Hosts can cancel a Casual or Regular Booking for a Customer
his article is for Hosts who need to process a cancellation on behalf of a Customer.
How to Cancel a Booking
- Open the booking you wish to cancel
Find the booking on your calendar or dashboard and click it to open the booking editor. - Select cancel
Click the cancellation action button in the top right corner of the booking editor. - Select a refund policy
If the booking is inside your Cancellation Window, choose the appropriate refund policy to apply. - Confirm the cancellation
Enter a reason for the cancellation and click Confirm.
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Note: For Casual Bookings receiving a full refund (minus the applicable Guest Booking Fee), funds are returned to the Customer's original payment card 5-10 business days after submission.