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How to Set Your Space Cancellation Policy

How Hosts can set custom Cancellation Windows and refund percentages for each Space

This article is for Hosts configuring cancellation rules and refund percentages for their Spaces.

SpacetoCo allows Hosts to establish custom cancellation policies for each listed Space. Depending on the rules you set, Hirers receive a full or partial refund if a booking is cancelled.

Policy Application by Booking Type

  • Casual Bookings: The cancellation policy locks in at the time the booking is created.
  • Regular Bookings: The cancellation policy applies dynamically based on current Space settings. Updating a policy applies the new terms to all future Regular Bookings for that Space.

Policy Components

  • Cancellation Window: The cutoff deadline before a booking start time. If a Hirer cancels prior to this window, they receive a 100% refund.
  • Refund Policy: The percentage refund applied if a Hirer cancels within the Cancellation Window.

Example — For a Cancellation Window of 14 days with a 50% Refund Policy:

  • Cancelled 20 days before booking: 100% refund.
  • Cancelled 10 days before booking: 50% refund.

This displays on your public Space page, checkout screen, and Customer booking confirmations as:

How to Set Your Cancellation Policy

  1. Go to Spaces Management in your dashboard.
  2. Select the Space you wish to edit and click Billing.
  3. Locate Cancellation Policy and enter your Cancellation Window and Refund Policy percentage.
    Tip: SpacetoCo recommends setting a Cancellation Window of either 7 or 14 days.
  4. Click Update Space. Your public Space page will update with the new policy details.