At SpacetoCo, we acknowledge that organisational changes may require updating user information, especially for the main contact of regular hirers. Follow these steps for a seamless transfer of application and historical data.
Steps for Changing Main Contact User:
Step 1: Request Transfer via Email
The original account holder should initiate the process by sending an email to info@spacetoco.com. In this email, please include a formal request for the regular customer's application to be transferred to a new user. Ensure that the request includes the name and email address of the new contact.
Step 2: New User Account Creation
The new user, identified as the new main contact, needs to create their own login account at www.spacetoco.com. This step is crucial to establish a unique identity for the new main contact within our system.
Step 3: Notify SpacetoCo of Changes
After the new user has created their account, please notify SpacetoCo at info@spacetoco.com. In this notification, include the new contact's name and email address. Our team will work behind the scenes to transfer the application and all historical data to the new contact and their account.
Special Circumstances:
In some cases, it may not be possible for the original account holder to initiate the change. If this is the situation, we require confirmation from the host (the entity providing the space) that Steps 2 and 3 can proceed. This additional step ensures that we adhere to security policies and procedures while facilitating the necessary updates.