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Booking Permissions for Regular Customers

How Hosts can grant Regular Customers permission to create and manage their own recurring bookings

This article is for Hosts who want to configure booking permissions and self-approval settings for Regular Customers.

By default, Regular Customers can log into their account to view past and upcoming bookings, or cancel upcoming bookings outside your Space cancellation period.

To allow Regular Customers to submit or self-approve their own recurring bookings, manage their Booking Permissions.

 

Available Booking Permissions

Configuring permissions allows you to control:

  • Space access:
    Which Spaces the Hirer can book directly as a Regular Customer.
  • Instant book approval:
    Whether bookings self-approve automatically based on availability, removing the need for manual Host approval.
  • Happy Neighbours:
    Whether specific Hirers can ignore Bump in / Bump out buffer times when booking adjacent timeslots.

Note: If no booking permissions are selected, the Hirer cannot create Regular Bookings directly. To book a Space, they must place a Casual Booking through your public Space page with upfront payment.

How to Set Booking Permissions

You can set or adjust permissions in two ways:

Option 1: When Approving a New Application

    1. Go to Regular Customers in your dashboard menu and select the Pending Tab. 
    2. Select Approve and edit booking permissions in the confirmation pop-up.
    3. Select the permitted Spaces, toggle Customer Can Instant Book? on or off, and assign any Happy Neighbours if applicable.
    4. Click Save changes.

 

Option 2: Editing an Existing Regular Customer

    1. Go to Regular Customers and select the Approved tab.
    2. Select the Customer profile to open their application details drawer.
    3. Click the Permissions tab.
    4. Adjust the Space permissions, instant book setting, or Happy Neighbours as required.
    5. Click Save changes.

Frequently Asked Questions

  • What is Happy Neighbours?
    Happy Neighbours allows selected Regular Customers to book timeslots back-to-back with adjacent bookings, ignoring any Bump in / Bump out buffer times set on the Space.

  • What happens if I don't set booking permissions?
    If no permissions are assigned, the Hirer cannot create Regular Bookings themselves. The Host must create bookings on their behalf, or the Customer must submit a Casual Booking via your public Space page.

  • Will booking requests still require Host approval?
    Yes. Booking requests require manual Host review unless you enable the Instant Book option on the Regular Customer's application or your Space settings.

 

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