SpacetoCo maintains a Business Continuity Plan for the protection of it's staff and customers in the event of a disaster or disruptive event.
As a remote-first company, with no formal premises, these plans related to staff work from home locations and when our staff are working onsite with our customers.
Below is an abridged version of our plan. To request full details, please email hello@spacetoco.com.
Our Staff
Potential vulnerabilities or commitments that might impact staff availability after a disruption:
- Staff availability may be affected by a natural disaster e.g earthquake, flooding or storm.
- Staff availability may be affected by a personal situation.
- Staff availability may be affected by pandemic, illness or caring for sick whanau/family.
Mitigation
All staff members have been provided with WREMO’s Earthquake Planning Guide and we have had a discussion about personal preparedness.
Our organisation has next of kin contacts for each staff member located in their personal file.
Our Service
The SpacetoCo web platform is live and able to process payments.
Essential roles and tasks
| Task | SkillSet/Qualification | Staff with Skillset | Alternative Options |
| Fix any Priority One bugs or outages | Front end and back end developer | Development team | Outsource skilled help |
Essential equipment
| Task | Equipment | Alternative Options |
| Responding to a P1 or critical outage | Laptop | Source new laptop |
Key customers/clients
| Customer | Main contact |
| All Local Government Customers | Listed on Host Account record in SpacetoCo database |
Relocation Options
| Option | Advantages | Disadvantages |
| Work from home | Already set for this as a remote first company | |
| Work from remote office e.g. Riff | Set up for productive working | Travel required |
Insurance requirements
|
Type |
Insurer/ Broker |
Policy Number & Amount |
|
Professional Indemnity |
Allianz Australia Insurance Limited |
On request |
Management Liability** |
AIG Australia Limited |
On request |
|
Corporate Liability** |
AIG Australia Limited |
On request |
|
Employment Practices Liability** |
AIG Australia Limited |
On request |
|
Statutory Liability** |
AIG Australia Limited |
On request |
|
Motor Vehicle |
Not Applicable |
On request |
|
Workers Compensation |
Not Applicable |
On request |
|
Cyber Security |
SpacetoCo will put this in place within 10 days of acceptance of Tender |
On request |
|
Crime |
AIG Australia Limited |
On request |
Back Up
| Information Type | Method | Location |
| Internal company documentation | Cloud back up | Google docs and Atlassian |
Data Security
What backup and data retention assurances does SpacetoCo provide? Does SpacetoCo have offsite backups?
SpacetoCo employs several backup cycles which are run every 6 hours, daily, weekly, and monthly, with respectively increasing retention periods.
SpacetoCo's backup system is managed by Mongo Atlas, as well as implementing its own redundant daily backups that are securely stored in AWS S3 (offsite).
SpacetoCo has ‘point in time’ data recovery which uses the database's operational transaction logs to be able to recover data to the second.
The Business Continuity Plan
- Is stored on our internal google docs and in confluence
- Is updated annually or when required
- Is signed off by the company directors